Refund policy

Refund Policy

Due to the nature of our products, we do not offer refunds, returns, or exchanges unless an item arrives damaged or defective.

If you receive a damaged or incorrect product, please contact us at oldrivercandleco@gmail.com within 7 days of delivery. Be sure to include your order number, a description of the issue, and clear photos if applicable. We’ll review your request and work with you to make it right.

Approved replacements will be processed within 3–5 business days.

Our goal is to ensure every customer has a positive experience with Old River Candle Company. Thank you for your support and understanding.

TESTIMONIALS

Beautiful

“Beautiful, scented & long lasting. We look forward to having our home smell warm and welcoming thanks to Old River candles.” – Chis Mossa.

Bourbon Sandlewood

"Had the Bourbon Sandlewood lit for hours and love it. Typically candles are too strong for me but these are perfect. I like the wood wicks also. Definitely something I would get again over the Big box store brands.” – Dale A.

Amazing

“This candle is fire. The aroma in the air is amazing. The owners of Old River Candle Company are two epic queens.” – Cheryl B.